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Exchanges and returns

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Replacement, return or elimination of defects of goods is carried out in accordance with the provisions of 2014, July 22 Resolution of the Government of the Republic of Lithuania No. 738 “On the Government of the Republic of Lithuania 2001 June 11 Resolution no. 697 “On the Approval of Retail Rules”. Goods of decent quality, which can be returned only with the consent of the seller, are provided for in Clause 17 of the Rules. In all cases, the money for the returned goods is transferred only to the payer’s bank account.

In order to return the good(s), the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, informing the Seller by contacting him by email indicated in the contacts section. The Buyer must provide the name of the product, order number and return reasons.

In order to return the goods, the following conditions must be met:

  • the product must be in the original packaging;
  • the product must be undamaged;
  • the product must be not used considering its commercial appearance (undamaged labels, etc.) (this clause does not apply in the event of the return of a low-quality product);
  • the product must be in the same complement as the Buyer received it;
  • the documents of the purchase of the product must be presented to the Seller.

The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the established procedure mentioned above. When the Seller receives the product it replaces it with a similar product. In case the Seller does not have products suitable for replacement, the Buyer shall be refunded with the paid amount, excluding the price of delivery. Please note that handmade candles and incense of suitable quality cannot be returned in accordance with the above Rules.